Field Service Engineer

🕒 May 21

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Alpha Technologies

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51 - 200 employees

Founded 1964

Alpha Technologies provides the insight our customers need that ensures the quality, sustainability, and performance of their materials.

📋 Description

• Ensure safety quality standards are maintained including industry safety practices established by customer • Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts • Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls) • Continuous improvement as it relates to customer satisfaction • Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts • Support the area service manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect • Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures • Maintain accurate levels of “trunk” inventory • Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation • Additional duties as required

🎯 Requirements

• Bachelor’s degree in electronics, maintenance, or instrumentation preferred • 5 years + of field service or equipment maintenance experience required • Must have prior work experience in electronics, computer science or related field • Must be fluent in English • Must be able and willing to travel, up to 80% • Microsoft Office Experience – Excel, Word and Outlook • Prior experience with software – Windows, database management, networking, etc. • Demonstrated effective communication skills: written and oral • Excellent customer service and interpersonal skills • Demonstrated self-motivation and self-discipline traits.

🏖️ Benefits

• Comprehensive health insurance • Retirement plans • Paid time off • Professional development opportunities