Customer Service Executive

🕒 April 20

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alpha Iota BPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Alpha Iota BPO is a Southeast Asia–based business process outsourcing company that provides front-office and back-office support to organizations, including customer service, telemarketing, helpdesk and technical support, digital marketing, lead generation, virtual assistance, data entry, analytics, finance, HR, quality assurance, and project management. Founded in 2019, it operates across multiple countries in the region with a diverse workforce, employee training programs (Alpha Learning), and a people-first culture focused on scaling operations and delivering business support services to other companies. The firm emphasizes cross-border teams, recruitment and training, and long-term partnerships to help clients implement and capitalize on operational opportunities.

📋 Description

• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service. • Managing customer inquiries efficiently and ensuring timely responses across different projects. • Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards. • Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage. • Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

🎯 Requirements

• 1 year and above of experience in Live Chat or Customer Service roles. • Proven ability to manage multiple live chat conversations at the same time while Maintaining accuracy, attention to detail, and high service quality. • Willingness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as required. • Strong adaptability and ability to thrive in a fast-paced, customer-facing environment. • Fast learner with a proactive mindset, able to quickly understand new systems, processes, and product knowledge with minimal supervision. • Good academic background, experience in BPO or similar industries is an advantage.

🏖️ Benefits

• Exciting Work-from-Home Opportunities • Learning & Development Programs to Upskill Yourself • Lucrative Salary Package • Health and Wellness Perks & Benefits • Motivating and Supportive Teams