Alphanumeric Systems
Pharmaceuticals • Biotechnology • B2B
Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.
Customer Service Specialist, Chinese-Mandarin
November 15
🗣️🇨🇳 Chinese Required
Alphanumeric Systems
Pharmaceuticals • Biotechnology • B2B
Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.
📋 Description
• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes. • Troubleshoot and resolve common issues; escalate complex cases when needed. • Manage user accounts and access across multiple platforms. • Ensure timely, accurate case handling and maintain high service standards. • Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.
🎯 Requirements
• Fluent in English and Chinese-Mandarin (written and spoken). • Strong communication and customer service skills with empathy and clarity. • Ability to multitask under pressure and maintain attention to detail. • Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred. • Comfortable with technology and quick to learn new systems.
🏖️ Benefits
• Internet allowance. • Private health insurance. • Full training provided. • Dozens of E-Learning courses available.
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