Customer Success Manager, Corporate

🕒 April 28

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤖 Artificial Intelligence

💸 Finance

🏢 Enterprise

💰 Debt Financing on 2022-06

Artificial Intelligence • Finance • Enterprise

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping • Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption • Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person. • Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value. • Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense • Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization.

🎯 Requirements

• 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus). • Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes. • Comfortable using data to inform decisions, with strong organizational and time-management skills. • A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration. • Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program