Senior Manager, User Operations

🕒 May 18

🇺🇸 United States – Remote

💵 $142k - $195k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤖 Artificial Intelligence

💸 Finance

🏢 Enterprise

💰 Debt Financing on 2022-06

Artificial Intelligence • Finance • Enterprise

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• The Sr Manager, User Operations, will be responsible for overseeing the end-to-end user activation and entitlements process, ensuring accurate data collection, timely provisioning, and consistent access to the correct products and content. • This role involves collaborating with Sales, Customer Success, Product, Content, Engineering, and offshore operations teams to streamline workflows, resolve complex user issues, and drive a seamless and scalable activation experience. • Your role will involve helping to build and strengthen our current tool suite, maintaining frequent quality assurance checks and working across many different stakeholder teams within AlphaSense, delivering KPIs that help increase both quality and resolution times.

🎯 Requirements

• An operations leader with a passion for building systems and leveraging technology to drive solutions at a high-growth B2B SaaS market leader. • Natural systems-thinker with demonstrated ability to implement scalable workflows, leveraging automation where possible to reduce manual outputs • You have at least 7-10 years of experience working in user operations or user fulfillment at a SAAS company. • Ability to handle ambiguity, proactively identify challenges and present solutions. Proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes. • You have a strong executive presence and have experience / feel comfortable leading change with stakeholders at all levels of an organization • You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools • Comfortable with handling operational data including interpreting, analyzing and deriving actionable insights

🏖️ Benefits

• You may also be offered a performance-based bonus • equity • and a generous benefits program.