Alpine Home Air Products was founded in 2002. It was the first and only online retailer of HVAC equipment. Since then, the Alpine team has continued to create first-in-the-world industry & tech innovations: 2002 - first ever ecommerce HVAC store2003 - first HVAC online shopping configurator2004 - first national HVAC referral network of installing contractors2005 - first of its kind automated performance based pay system for phone sales2011 - first and only online HVAC operating cost calculator2013 - first and only HVAC photo-to-quote app2014 - filed patent for better way to assist customers with sales & service needs2015 - first ecommerce bundling of local services + products: EasyHVAC.comOur mission is to be the easiest to use and most loved provider of heating and cooling products and services for the everyday homeowner nationwide. To do this, we make sure that everybody wins. Our objective is to create great experiences for our customers, vendors and employees. Our employees love our positive and supportive culture, beautiful sunny office, great benefits and friendly team. We try to help our employees develop their careers and do the work that best suits their talents and interests.

Alpine Home Air

Customer Success & Support

• Resolve issues for homeowners and contractors around the country
• Help customers with tracking their shipments, paying for orders, changing their orders, creating a new project in our system, getting new equipment if it's damaged or lost, help with replacement parts, assisting with delivery issues, etc.
• Listen and understand what customers need and then create solutions for them
• Enter information into our system with accuracy so that everyone is informed of the status of the customer's issue
• Maintain professionalism while being genuinely helpful and not taking customer interactions personally
• Learn how to take a problem and turn it into a solution that makes things even better for the customer

Customer Service Representative (Remote, US)

Sales & Business Development

• Work from home position
• An average pay of $112,000
• Top sales performers with a demonstrated history of success
• No caps on pay
• Work from home position with an average day of work of 8 hours
• Training on HVAC and sales process is provided in the first month
• Ongoing training conducted throughout the year

Inside Sales Consultant (Remote, US)

• Assist customers with processing warranty claims
• Make changes to orders
• Processing payments
• Working with vendors to order parts and returning defective partsThe job opening consists of hours that are scheduled consistent with the company's normal work hours.
• The position is a remote position.

Sales and Warranty Administrator (Remote, US)

QA & Testing Engineer

•Review inbound and outbound calls for teams for quality assurance according to our metrics
•Review chat logs for team members for quality assurance.
•Provide coaching to individuals and/or team based on call/chat reviews

Quality Assurance Specialist (Remote, US)

Frontend Engineer

•Design, develop, test, and maintain loosely coupled software solutions
•Review code developed by other team members and provide feedback
•Triage system or product issues
•Train and mentor other members of the team on design and coding standards

Remote Job Openings at Alpine Home Air

Alpine Home Air

Customer Service Representative (Remote, US)

Alpine Home Air

Inside Sales Consultant (Remote, US)

Alpine Home Air

Sales and Warranty Administrator (Remote, US)

Alpine Home Air

Quality Assurance Specialist (Remote, US)

Alpine Home Air

Full-Stack Web Developer (W2)

Alpine Home Air