HVAC Installation and Product Support Specialist

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June 7

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Alpine Home Air

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eCommerce • Retail

Alpine Home Air is America's Heating & Cooling Store, established in 2002 and based in Chicago, IL. The company offers a wide array of heating and cooling products, including ductless mini-split air conditioning systems, ultra-efficient ducted heat pumps, complete central heating and cooling systems, and hotel-style heating and cooling units. Customers can order various components like air handlers, furnaces, thermostats, and indoor air-quality products through their online platform, which features same-day shipping for orders placed by 1 pm. With an emphasis on efficiency, they also provide consulting services such as system selection, operating cost estimates, and installation guidance.

51 - 200 employees

Founded 2002

🛍️ eCommerce

🛒 Retail

📋 Description

• Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. • We are the first and largest e-commerce retailer of heating and air conditioning equipment. • Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. • In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. • You will assist customers with HVAC installation support questions, review customer orders for accuracy, and handle customer calls regarding parts and accessories. • To do the job well takes a combination of skills, particularly listening and understanding what customers need and then creating solutions for them, all while entering information into our system with accuracy so that everyone is informed of the status of the customer's project. • This is a fully remote position. It is not a flex-time position - it is consistent dedicated work during scheduled hours.

🎯 Requirements

• Has prior HVAC experience - installation, parts • Enjoys helping people • Possesses excellent verbal communication skills • Is a good listener • Has a successful track record of problem solving • Can easily navigate computers and CRM systems; knowledge of Excel • Good math skills and a technical mind • Can type quickly and accurately - at least 40 WPM • Has emotional resilience and the ability to handle upset customers in a calm, professional manner • Is detail oriented with strong follow-through • Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)

🏖️ Benefits

• Competitive compensation, DOE • Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more • Paid educational and professional development training • Work-from-home (remote) • All computer equipment and training are provided