Incident Manager

Job not on LinkedIn

2 days ago

Apply Now

Receive Emails with Similar Jobs

Altera Digital Health Canada

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS

Altera Digital Health Canada is a company focused on improving healthcare by providing IT solutions for hospitals and healthcare systems. They offer various electronic health record (EHR) products such as Sunrise, Paragon, and TouchWorks EHR. Their solutions aim to enhance clinical workflows, manage documentation, and ensure compliance. The company also provides services like cloud hosting, managed services, and technical support to help healthcare facilities achieve better patient care and financial outcomes.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Leads all efforts to resolve major incidents in a timely and effective manner • Takes responsibility for the performance of every individual deployed for major incident resolution, independently of their team of origin. • Acquires and leverages a full understanding of Service Level Agreements and operating protocols applicable to Diligent, its clients and their support partners. • Manages expectations and behaviors to ensure focus remains with resolving business impacts, avoids deflection of responsibility and finger pointing by all parties involved • Coordinates and supports the delivery of timely, thorough and accurate Root Cause Analysis reports. • Keeps visibility of existing business impacts and resolution avenues being pursued throughout incidents. • Owns, improves and maintains major incident procedures, including etiquette • Acts as a mentor for the team, guiding more junior staff in terms of how to manage client expectations. • Acts as the go-to person for that specific area of expertise for other team members

🎯 Requirements

• Healthcare experience is preferred. • Proven experience working within a Microsoft environment, including Azure. • In-depth knowledge of MS Operating Systems and SQL Server. • Proven experience in incident management, including critical situation management. • Excellent collaboration skills with the ability to work independently and proactively. • Confidence and assertiveness to control and guide calls, ensuring effective communication and resolution.

🏖️ Benefits

• Standard workweek or as defined by assignment requirements. • Flexibility to work in a standard office environment or remotely. • Availability for after-hours, on-call support, and holidays as needed. • PTO is limited to meet business needs during peak times, including end of month/quarter/year.