Reservations Operations Manager

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🔥 2 minutes ago

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote 🦬 Wyoming – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Alterra Mountain Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Alterra Mountain Company is a family of 17 iconic year-round resorts, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce. For more information, please visit www.alterramtnco.com.

📋 Description

• Monitor agents’ tasks, shared email inbox, and phone time accountability • Create weekly schedule; ensure coverage will align with task organization • Lead 1:1s with agents, providing constructive feedback and channeling their input upward • Collaborate on initial and ongoing reservations agent training • Lead sections of team meetings and represent reservations in local ops meetings • Answer team’s questions and concerns • Jump in directly with customers during busy periods, walking them through the reservation process • Support emails and voicemails during busy periods • Align with our local shops to assist with any modifications, switch outs, pickups and to maximize revenue during peak periods • Ensure brand standards are met in each conversation to maintain our award-winning customer service

🎯 Requirements

• Comfortable navigating multiple computer programs at once (reservation software, shared inbox, phone systems – we’ll train you on our tools) • Reliable high-speed internet and a quiet home workspace • Availability for weekend and holiday shifts, our busiest periods • Previous management experience required • Previous call center experience preferred, not required

🏖️ Benefits

• Free Alterra Mountain Company Employee pass • Unlimited access to all Alterra Mountain Company owned resorts • Ability to upgrade to full Ikon Pass at heavily discounted rate • Ability to ski regularly * Barring blackout dates at Deer Valley • Access to 645+ industry discounted brands through Expert Voice • Discounted access to Rossignol/Dynastar/Lange equipment • 401K benefit and match for ALL staff members over 18 years old • Local ski pass reimbursement of up to $500 – in order to be eligible for reimbursement, you must work through your agreed upon end date