Senior Sales Support Specialist

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling • Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings • Provide exceptional customer service by addressing inquiries promptly and efficiently • Troubleshoot and resolve technical issues related to the Equator platform • Conduct product demonstrations to showcase the benefits of Equator's services • Maintain accurate customer records and update information in the CRM system • Collaborate with the sales team to identify potential upselling opportunities • Assist in the development and implementation of sales strategies to increase customer retention • Generate and qualify leads • Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics • Stay up-to-date with industry trends, competitor offerings, and Equator's product updates • Participate in ongoing training to enhance product knowledge and customer service skills

🎯 Requirements

• Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain • Hands on experience in using software applications. • A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals • Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector • Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations • Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

🏖️ Benefits

• Employees can work remotely