Technical Chat Support

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🌐 Web 3

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2021-01

Web 3 • eCommerce • SaaS

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Troubleshooting technical issues associated with the use of products and services offered to our customers • Following up with clients to ensure the problem is resolved • Handle internal and external escalations via emails/calls • Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem • Testing & analysis of all our active and upcoming products and services • Reporting bugs/issues with the products and services and lend a helping hand in the solution • Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability

🎯 Requirements

• Graduates preferred - Candidates should have a bachelor's degree in engineering, Computer Science or related field • Willingness to contribute to and deliver outcomes towards meaningful and challenging goals • Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience • Strong ability to probe and correctly identify customer needs/concerns • Strong customer interaction skills to work in a variety of customer situations • Outstanding written and verbal communication skills • Good working knowledge of computers and the Internet; strong ability to develop new skills • Avid Internet User, with strong inclination towards technology • Highly motivated and energetic team player, with excellent interpersonal skills • Tech Knowledge Required: Networking and DNS (Domain Name System) basics, Domain names & Web hosting servers, Basic knowledge of Hardware & Linux/Windows Operating Systems, cPanel/Plesk, Basic knowledge of Web and Email servers, Configuration and troubleshooting mail clients using IMAP/POP/SMTP, Web-based CMS (Content Management System) applications like WordPress

🏖️ Benefits

• We have partnered with some of the best insurance providers to provide you excellent Health Insurance options • Education/ Certification Sponsorships to give you a chance to further your knowledge • Flexi-leaves to take personal time off and much more!