Bizbox Publishing
201 - 500 employees
📱 Media
👗 Fashion
💄 Beauty
Media • Fashion • Beauty
Bizbox Publishing is an innovative creative media services company that partners with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. The company offers publishing and creative services, producing content and media partnerships for lifestyle and entertainment brands, and operates offices in Delhi and Pune while recruiting creative professionals.
Customer Service Supervisor
🕒 April 16
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Bizbox Publishing
201 - 500 employees
📱 Media
👗 Fashion
💄 Beauty
Media • Fashion • Beauty
Bizbox Publishing is an innovative creative media services company that partners with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. The company offers publishing and creative services, producing content and media partnerships for lifestyle and entertainment brands, and operates offices in Delhi and Pune while recruiting creative professionals.
📋 Description
• Oversee and manage customer service escalations. • Collaborate across teams for prompt resolution of customer issues. • Analyze and assess severity of complaints. • Manage workflow, prioritize tasks, and ensure KPIs are met. • Maintain client records and support organizational tasks as assigned.
🎯 Requirements
• 5+ years of experience in customer service. • Professional-level written and verbal communication skills in English. • Flexibility with weekly schedules, including weekends. • Proven ability to manage multiple projects and meet deadlines. • Proficiency in Salesforce is advantageous.
🏖️ Benefits
• A workplace driven by non-negotiable 'Culture First' organizational values. • A competitive and progressive Leave Policy.
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