Data Migration and Onboarding Specialist

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🕒 May 27

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Alt Legal - IP Management Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

SaaS • B2B • Legal

Alt Legal is a company that provides advanced IP docketing and trademark protection software designed to simplify trademark management for professionals and organizations. Their software offers a range of automated features such as manual docketing automation, daily email updates, and calendar synchronization to minimize errors and manual work in trademark management. Alt Legal’s platform supports global trademark portfolios with features like USPTO trademark filing identification, trademark watch tools for potential infringement, and extensive data integration with over 180 jurisdictions. This service is popular among law firms and IP professionals who benefit from their easy-to-use interface and additional services like IP paralegal support. Alt Legal is committed to enhancing their software and investing in client success through personalized service and frequent updates.

📋 Description

• Support new and existing customers and their onboarding of IP data • Perform data mapping and manage complex datasets with high level of attention to detail • Migrate customers’ data into our preferred format • Coordinate and receive inputs needed from both customers and internal stakeholders • Maintain accurate customer records. • Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner. • Stay current with system changes and updates. • Work closely with customer success, product, and other internal team leads to improve customer experience

🎯 Requirements

• 4+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions • 2+ years’ experience working from home • High proficiency in Excel (sorting/filtering, Vlookups) • Experience with CSMs (e.g., Vitally/ChurnZero) • Keen attention to detail • Strong communication skills and project management skills (managing multiple data migrations at once) • Ability to recognize gaps in their own knowledge and seek instruction • Ability to empathize with and advocate for our customers • Ability to quickly learn new concepts and teach others • Good sense of humor and a love of nerdy things • Intellectual property experience is desired, but it’s not required to apply.

🏖️ Benefits

• flexible vacation • remote work options • healthcare coverage • opportunity to determine your own growth path • equipment will be provided