AMA - Alberta Motor Association
1001 - 5000 employees
Founded 1926
👥 B2C
B2C • Insurance • Transportation
AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.
Member Service Representative, Roadside Assistance
🔥 2 hours ago
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AMA - Alberta Motor Association
1001 - 5000 employees
Founded 1926
👥 B2C
B2C • Insurance • Transportation
AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.
📋 Description
• Act as one of the first points of contact for our members when they call for roadside assistance. • Respond to high volume inbound calls for roadside assistance. • Record member information thoroughly and correctly. • Accurately identify call locations and assign calls accordingly. • Use your strong geographical skills to process road service requests accurately and efficiently. • Know exactly what kind of support is required for priority calls. • Stay on top of our AMA products and services, as well as Roadside Assistance services and systems. • Work a variety of shifts (evenings and weekends especially during the wintertime).
🎯 Requirements
• Open availability that allows a minimum of 16 hours per week. • Available for at least one evening shift per week. • Available for one Saturday or Sunday shift per week (or available for both Saturday and Sunday one week, then off the next weekend). • Available to attend all training classes, Monday to Friday, 8:30 am - 4:30 pm. • Available for onsite equipment pickup. • Private and secure dedicated home office space with stable internet and free of any distractions. • A Smartphone device (Apple or Android) for two-factor authentication and stable, high-speed internet. • Able to pass a Canadian Criminal Record Check.
🏖️ Benefits
• Training is paid, full-time, can be done remotely, and provided through our in-house online training system combined with facilitator lead training. • Classes are from 8:30 am to 4:30 pm, Monday to Friday. • Attendance for all dates are required to be eligible for the position. • You'll get your schedule at least 2 weeks ahead of time, and the option to pick up shifts from your coworkers.
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