Customer Service RC Technical Expert

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AMain Sports & Hobbies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

Driven by Passion. Powered by Fun.

📋 Description

• Deliver world-class customer support, troubleshoot complex RC electronics and mechanical issues, and provide innovative product solutions. • Diagnose technical issues, answer product compatibility questions, and offer knowledgeable advice across a vast catalog of RC cars, aircraft, and hobby electronics. • Investigate return inquiries, issue Return Merchandise Authorization (RMA) numbers, and process customer refunds, credits, or exchanges based on established company guidelines. • Recognize and document recurring product issues or customer service trends, proactively alerting the CS Manager.

🎯 Requirements

• Significant hobby industry experience and/or extensive hands-on RC (Remote Control) expertise is strictly required. • Strong written and verbal communication. • Practical knowledge of basic business mathematics. • Computer literate with the ability to easily learn new platforms. • Prior experience with MS Office (Word, Excel) is required; experience with ticketing systems (such as Zendesk) is highly valued. • Typing speed of at least 30 WPM is required. • Extreme attention to detail, exceptional multitasking ability, and a collaborative, positive team spirit in a fast-paced environment.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development