Clinician Support Specialist – Contract

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Ambience Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Ambience Healthcare is a leading provider of ambient AI solutions designed specifically for healthcare settings. The company specializes in integrating advanced AI technologies into electronic health records (EHRs) to enhance specialty workflows, improve documentation accuracy, and optimize billing processes in real-time. With features such as real-time clinical note generation, integrated coding assistance, and automatic referral letter generation, Ambience Healthcare aims to reduce clinician burnout and improve healthcare system efficiency. The platform is highly adaptable, catering to a wide range of specialties including emergency medicine, cardiology, gastroenterology, oncology, urology, psychiatry, pediatrics, hospital medicine, and orthopedics. By seamlessly integrating into existing healthcare workflows, Ambience Healthcare provides a comprehensive solution to streamline patient care and support healthcare professionals across various medical fields.

📋 Description

• Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels • Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed • Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement • Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom • Respond to PagerDuty alerts and on-call escalations per team protocols • Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics • Participate in team meetings, 1:1s, and cross-functional syncs

🎯 Requirements

• 2+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS • Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly • Strong written and verbal communication skills with a clinician-first, empathetic approach • Experience building knowledge resources, streamlining workflows, and driving continuous improvement • Comfort working across cross-functional teams and escalating trends effectively • Availability for the 1:00 PM – 9:00 PM EST shift and one overnight on-call rotation per week, including potential weekend coverage.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents • 401(k) with a company match of up to 3% of base salary • A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based. • Parental leave to support your family needs • Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered • Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.