Telephonic Health Services Coordinator

Job not on LinkedIn

🔥 50 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Private equity on 2021-07

SaaS • Artificial Intelligence • B2B

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Serve as the primary point of contact for newly referred patients. • Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits. • Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs. • Document patient information accurately and comprehensively in the electronic health record (EHR). • Collaborate with nurse care managers and track hospitalizations, as required. • Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.

🎯 Requirements

• Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing. • Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES. • Minimum experience requirements: At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact. • Knowledge of medical terminology and prior experience using electronic health record (EHR) systems. • Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues. • Ability to type a minimum of 50-60 words per minute while speaking with patients by phone. • Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.

🏖️ Benefits

• In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations will be considered to enable qualified individuals with disabilities to perform essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.