Customer Care Manager

Job not on LinkedIn

October 24

Apply Now

Receive Emails with Similar Jobs

Amcor

WebsiteLinkedInAll Job Openings

Manufacturing • Retail • Sustainability

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

10,000+ employees

Founded Amcor

🛒 Retail

📋 Description

• Responsible for customer satisfaction, ensuring policies and procedures balance to satisfy customer needs and support organizational goals. • Manages, motivates, communicates job expectations, and ensures training is in place for all Customer Care Representatives. • Develops and documents training protocols and implements customer care strategies to improve quality of service. • Enforces company policies and procedures along with supporting continuous improvements to optimize manual processes through automation. • Responsible for ensuring department accuracy, monitoring data, and supporting set activities to reach goals. • Facilitates open communication within and among team members. • Proven leadership experience and ability to motivate and inspire employees to facilitate outstanding customer experiences. • Knowledgeable of multiple product lines with cross-functional connections to support business needs. • Liaison between departments to support customer needs, including sales, logistics, supply chain, manufacturing, and ops. • Improve customer service results by evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing change. • Participates in the periodic review of employees for performance and salary evaluation. • Advanced understanding of all related systems and departments as they pertain to Customer Care, Sales, Pricing, Operations, Scheduling, Shipping, Manufacturing and Credit. • Performs special projects as assigned by Directors or VP implementing customer-facing service and e-commerce solutions.

🎯 Requirements

• Bachelor’s degree or minimum of 7+ years management experience hiring, mentoring, and developing a high-performing organization. • Strong managerial skills including problem solving and conflict resolution; ability to lead large team of employees • Excellent communication skills; written, verbal and interpersonal skills • Strong time management, organizational, analytical, multi-tasking, and decision-making skills • Position requires ability to work independently and as part of a high-performing team with emphasis on accuracy and details • Proficient with Microsoft Office applications and presentations • Experience pulling and analyzing data in Cognos, JDE World Writer, Power BI and Tableau is preferred • Strong understanding of ERP systems

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities