Director, Vendor Management

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🔴 Lead

🛒 Procurement

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Develop and lead the global operating model for Technology Vendor Management teams, driving consistency, governance, capacity planning, and operational performance • Partner with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to simplify processes, eliminate duplication, and improve productivity • Define and execute the Technology Vendor Management AI and automation strategy • Identify high-value AI use cases, implement AI-enabled workflows, and embed automation into core vendor management processes • Establish operational governance, performance metrics, and executive reporting covering productivity, service quality, risk, and business outcomes • Lead strategic programs and cross-functional initiatives supporting the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tooling implementations • Develop Outcome Key Results and track them to completion • Standardize processes, document best practices, and implement scalable operational controls • Develop a high-performing global team, fostering collaboration, innovation, and career development • Partner with Enterprise Technology, Finance, Risk, Global Supply Management, and other stakeholders to align operational priorities with enterprise objectives and American Express Leadership Behaviors

🎯 Requirements

• 10+ years of experience in Technology Operations, Business Operations, Program Management Office (PMO), Shared Services, Technology Business Management (TBM), Vendor Management, or a related function • Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related discipline • Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization • Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority • Experience establishing operational governance, OKRs, executive reporting, workforce planning, and performance management • Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights • Excellent written and verbal communication skills with experience presenting to executive leadership • Offer of employment conditioned upon successful completion of a background verification check, subject to applicable laws and regulations

🏖️ Benefits

• Competitive base salaries • Bonus incentives • Support for financial well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities