Admin Representative

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🔥 12 hours ago

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Logo of American Fidelity

American Fidelity

1001 - 5000 employees

Founded 1960

⚕️ Healthcare Insurance

🤝 B2B

👥 HR Tech

Healthcare Insurance • B2B • HR Tech

American Fidelity is a provider of employer-focused benefits and supplemental insurance solutions that helps organizations design, administer, and communicate their employee benefits programs. The company combines voluntary insurance products, administrative services, benefits education, and a digital enrollment platform (AFenroll® and a mobile app) with year-round account support and professional enrollment services to improve employee engagement and simplify HR benefits administration. American Fidelity serves a range of industries—especially education and public sector employers—by offering tailored, industry-specific benefits packages and compliance support.

📋 Description

• Possesses expert knowledge of multiple products and services to handle the most complex Customer communications • Acts independently in a professional, knowledgeable, positive, timely and customer-focused manner • Works effectively under pressure in a very fast paced environment • Provides training and development of other team members • Helps to identify opportunities for improving overall team performance

🎯 Requirements

• Bachelor’s Degree From Four-Year College or University • In lieu of Bachelor's degree, position requires 5-7 years of Customer focused and/or customer service experience • Excellent verbal and written communication skills with the ability to explain complex situations in a clear format • Ability to deliver constructive feedback • Interpersonal skills and the ability to develop and maintain relationships with peers and leaders • Good organizational, administrative and time management skills • Creative in finding solutions to Customers needs • Critical thinking • Ability to keep composure and retain a positive tone and attitude • May need the ability to speak Spanish

🏖️ Benefits

• 401(k) plans • Additional perks tailored for your well-being

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