American Fidelity
1001 - 5000 employees
Founded 1960
⚕️ Healthcare Insurance
🤝 B2B
👥 HR Tech
Healthcare Insurance • B2B • HR Tech
American Fidelity is a provider of employer-focused benefits and supplemental insurance solutions that helps organizations design, administer, and communicate their employee benefits programs. The company combines voluntary insurance products, administrative services, benefits education, and a digital enrollment platform (AFenroll® and a mobile app) with year-round account support and professional enrollment services to improve employee engagement and simplify HR benefits administration. American Fidelity serves a range of industries—especially education and public sector employers—by offering tailored, industry-specific benefits packages and compliance support.
Customer Service Representative
🕒 February 22
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American Fidelity
1001 - 5000 employees
Founded 1960
⚕️ Healthcare Insurance
🤝 B2B
👥 HR Tech
Healthcare Insurance • B2B • HR Tech
American Fidelity is a provider of employer-focused benefits and supplemental insurance solutions that helps organizations design, administer, and communicate their employee benefits programs. The company combines voluntary insurance products, administrative services, benefits education, and a digital enrollment platform (AFenroll® and a mobile app) with year-round account support and professional enrollment services to improve employee engagement and simplify HR benefits administration. American Fidelity serves a range of industries—especially education and public sector employers—by offering tailored, industry-specific benefits packages and compliance support.
📋 Description
• Provides moderate to complex service to internal and external Customers • Resolves moderate to complex Customer inquiries • Completes moderate to complex Customer service requests • Documents Customer inquiries and actions taken within the appropriate system • Acts as a resource for less experienced Colleagues
🎯 Requirements
• Provides moderate to complex service to internal and external Customers • Superb verbal and written communication skills • Effective use of bilingual skills (verbal and/or written) at least 50 percent of the time • Ability to work independently with minimal guidance • Strong attention to detail and accuracy
🏖️ Benefits
• Medical Clinic available onsite and virtually • Waterfront Grill • Free Parking Garages • Walking Trails • Basketball and Pickleball Courts • Fitness Center with state of the art equipment and personal training
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