Inbound Performance Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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American Restoration

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

👥 B2C

🤝 B2B

🏠 Real Estate

B2C • B2B • Real Estate

American Restoration is a national platform that unites trusted residential and commercial restoration brands to deliver water, fire, mold, and storm damage repair and mitigation services. The company supports locally branded service providers with centralized operational resources, technology, capital, and national account capabilities, serving homeowners, property managers, and businesses with emergency response, remediation, and rebuilding services. American Restoration also pursues brand acquisitions and partners with restoration companies to scale while preserving local identity.

📋 Description

• Own what happens to every inbound lead across all 25 brands. • Measure leads converted into scheduled inspections. • Report the leaks in lead conversion and propose fixes. • Audit current call service configurations and manage vendors. • Build consistent response by phone, text, and email. • Prove the model and build the team as it pays for itself. • Run outbound follow-up on unconverted leads.

🎯 Requirements

• 7 to 10 years in inbound performance, contact center leadership, lead management, or marketing operations. • Experience with conversion results. • Experienced in building something from very little and scaling on its returns. • Hands-on experience in inbound call handling. • Experience leading telephony or unified comms rollout. • Familiarity with Dialpad, RingCentral, or similar. • Real people leadership experience in hiring and coaching.

🏖️ Benefits

• Full benefits package including medical, dental, vision, and 401(k). • Competitive base salary plus annual bonus. • Up to 25% travel, mostly in the first few months.