Patient Navigator

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

✨ Patient Navigator

🚫👨‍🎓 No degree required

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AmeriPharma

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

AmeriPharma is a healthcare company specializing in providing comprehensive services through its three distinct divisions: Specialty Care, Infusion Center, and MedBox. The Specialty Care division collaborates with healthcare professionals to support patients with complex conditions such as Multiple Sclerosis, Cystic Fibrosis, and Hemophilia. The Infusion Center offers advanced infusion therapies in a comfortable setting, overseen by qualified medical staff. MedBox provides a unique medication packaging system that ensures patients receive their prescriptions sorted by dose and delivered to their homes, facilitating better medication management.

📋 Description

• Serve as the primary point of contact for prospective and existing patients • Provide exceptional customer service while guiding individuals through the patient journey • Manage patient inquiries, coordinating communication, educating patients on available products and services • Support the sales and clinical teams, ensuring a seamless patient experience • Receive, qualify, and track patient leads through the organization's CRM or lead management system • Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities • Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs • Build positive relationships with patients, providers, referral sources, and internal departments • Develop strategic outreach plans to support patient engagement and departmental objectives • Meet or exceed established call volume, response time, and performance metrics • Maintain accurate and timely documentation of all patient interactions within designated systems • Support continuous quality improvement initiatives to enhance the patient experience • Collaborate with clinical and operations teams to ensure efficient patient support and care coordination • Maintain confidentiality of patient information in accordance with HIPAA and company policies

🎯 Requirements

• High School Diploma or GED required • Associate's degree or Bachelor's degree in Healthcare Administration, a related field preferred • Minimum of 1–3 years of customer service, healthcare, patient support, call center, or sales support experience • Experience working in a healthcare environment preferred • Experience using CRM systems or Electronic Health Record (EHR) systems preferred • Excellent verbal and written communication skills • Strong customer service and relationship-building skills • Ability to manage multiple priorities in a fast-paced environment • Strong organizational and time management skills • Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) • Experience with CRM and patient management software preferred • Strong attention to detail and documentation accuracy • Ability to work independently and collaboratively • Professional telephone etiquette and active listening skills • Knowledge of HIPAA regulations and patient confidentiality requirements

🏖️ Benefits

• 100% remote position • Standard business hours with occasional overtime based on business needs