Voice Bot Engineer

November 20

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AmeriSave Mortgage Corporation

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Finance • Real Estate

AmeriSave Mortgage Corporation is a leading online mortgage lender offering a variety of home financing solutions, including first and second mortgages, home equity loans, and refinancing options. With 20 years of mortgage experience, AmeriSave has served over 733,603 borrowers across 49 states in the U. S. The company prides itself on providing easy and fast mortgage processes with access to quick quotes and approvals, low rates, and secure rate locks. AmeriSave is committed to helping its clients achieve financial freedom and better financial positions through responsible home equity usage and effective mortgage solutions. The company is well-regarded for its excellent customer service and accessibility, offering support in multiple languages and emphasizing easy online interactions for customer convenience.

5001 - 10000 employees

Founded 2002

💸 Finance

🏠 Real Estate

📋 Description

• Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces. • Integrate bots with LLMs and MLMs to create dynamic, multilingual, context-aware conversations. • Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive. • Connect voice bots to internal APIs, CRMs, and knowledge bases to power real-time interactions. • Design systems for managing fallback behaviors, intent resolution, escalation, and sentiment analysis. • Build tooling and infrastructure for testing, monitoring, and improving voice bot performance over time. • Ensure compliance with security, privacy, and regulatory standards, especially in financial and consumer data contexts.

🎯 Requirements

• 5+ years of experience developing production-grade voice bots or conversational AI systems. • Proven success integrating bots into telephony systems (Asterisk, Twilio, Amazon Connect, Google Dialogflow CX, etc.). • Deep familiarity with building voice experiences for the web (Web Speech API, VUI design, etc.). • Hands-on experience interfacing bots with LLMs (Gemini, OpenAI, Anthropic, Cohere) and MLMs for multilingual interactions. • Proficiency in languages like Node.js, Typescript, or Python for backend integrations. • Experience working with speech recognition (ASR) and text-to-speech (TTS) engines. • Comfort with real-time messaging, API integrations, and scalable architecture patterns. • Excellent communication skills and a strong sense of ownership in delivering user-facing features.

🏖️ Benefits

• 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance • Referral bonuses