Bilingual Executive Travel Counselor, French

🕒 May 8

🗣️🇫🇷 French Required

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Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Manage all domestic and international travel bookings • Provide guidance, solutions, and recommendations to our VIP clients • Work in a multichannel environment and be responsible for key performance indicators • Use effective telephone and email communication techniques • Respond to clients' specific requests and maintain excellent client relationships • Proactively offer ancillary services to travelers • Demonstrate enthusiasm and energy within the company

🎯 Requirements

• Proficiency in Canadian French and English required • Strong knowledge of booking practices and policies for flights, hotels, car rentals, and trains, both domestic and international • High-level executive customer service experience • More than 5 years of experience as a corporate/business travel consultant • Proficiency in Sabre (an asset) • Excellent knowledge of fares and ticketing rules for domestic and international travel • Excellent written and verbal communication skills • Passion for customer service excellence and attention to detail • Ability to act with integrity when handling travelers' personal and confidential information • Proficient with basic computer tools and able to use multiple applications simultaneously.

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources • Travel perks

Apply Now

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