Corporate Travel Counselor

🕒 May 19

🇺🇸 United States – Remote

💵 $46.2k - $85.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use of Sabre or Amadeus Global Distribution Systems (GDSs) • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Passion for excellence in client service, including proactive anticipation of needs • Native GDS expertise Sabre or Amadeus • Three -Five Years of Corporate Travel experience only. • Professional communication (written and verbal) • Attention to detail • Act with integrity, and look after personal traveler information • Possess a strong understanding of the travel industry (background in International business travel a plus) • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback

🏖️ Benefits

• health & life insurance • retirement savings program (with employer match) • access to our global colleague assistance program • wellness platform, eMindful • parental leave • adoption assistance • travel perks