Travel Counselor – After Hours, German

12 hours ago

Apply Now

Receive Emails with Similar Jobs

American Express Global Business Travel

WebsiteLinkedInAll Job Openings

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations • Use the Amadeus Global Distribution System — refresher training may be provided • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques and handle special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Passion for excellence in client service, including proactively anticipating needs • Proven GDS expertise (Amadeus) — minimum two years’ experience • Professional written and verbal communication skills in German and English are required; Spanish or another European language is a plus • Strong attention to detail • Act with integrity and safeguard travelers’ personal information • Solid understanding of the travel industry (experience in business travel, leisure travel, or airline reservations) • Ability to resolve customer issues quickly and independently or with suppliers • Team-oriented with openness to feedback

🏖️ Benefits

• Flexible benefits tailored to each country, effective from your first day • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on our learning platform • Leadership development courses • New job openings are posted to internal candidates first