American Express Global Business Travel
B2B ⢠Transport ⢠SaaS
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
Travel Counselor, German Speaker
September 4
đŁď¸đŠđŞ German Required
American Express Global Business Travel
B2B ⢠Transport ⢠SaaS
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
đ Description
⢠Advise and arrange travel for corporate business customers (individuals and groups) ⢠Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services ⢠Arrange and book domestic and international business travel for air, road, rail, and accommodations ⢠Use Global Distribution Systems (Sabre, Apollo, Galileo, Amadeus); training may be provided ⢠Ensure compliance with customers' travel policy, service provider policies, and regulatory requirements ⢠Use positive telephone service techniques and act on special customer requests ⢠Collaborate within team to coach, mentor, and provide constructive feedback to improve service levels ⢠Work within a 24/7 operation and be flexible to shifts including afternoons, weekends, and possibly nights
đŻ Requirements
⢠Passion for excellence in client service, including proactive anticipation of needs ⢠Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) ⢠Professional communication (written and verbal) ⢠Attention to detail ⢠Act with integrity and protect personal traveler information ⢠Strong understanding of the travel industry (business travel, leisure travel, or airline reservation) ⢠Ability to resolve customer issues quickly and independently or with suppliers ⢠Teamwork and openness to feedback ⢠German speaker ⢠Flexibility to work afternoon shifts (12-8pm), weekends, and potentially nights
đď¸ Benefits
⢠Flexible benefits tailored to each country and start the day you do. ⢠Health and welfare insurance plans ⢠Retirement programs ⢠Parental leave ⢠Adoption assistance ⢠Wellbeing resources to support you and your immediate family ⢠Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals ⢠Access to over 20,000 courses on learning platform and leadership courses ⢠Internal job openings available to internal candidates first ⢠Inclusion through global INclusion Groups ⢠Reasonable accommodation during hiring process
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