CX Associate

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🕒 June 29

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Turn

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

📱 Media

📣 Marketing

Advertising • Media • Marketing

Turn is a unified advertising platform that offers consolidated solutions for advertising across various media, including TV, digital, and social channels. The company leverages AI-led strategies for campaign optimization and provides tools for planning, executing, and measuring advertising effectiveness. With a focus on audience-based selling and integrated workflows, Turn aims to maximize advertising performance and revenue for both advertisers and broadcasters.

📋 Description

• Work closely with your team to learn our processes and be able to provide accurate information and customer service to the workers that come onto our platform. • Monitor the turnaround times of all background checks initiated on our platform to ensure we are meeting industry standards. • Be on top of the ticketing system, to ensure we are providing timely responses and follow ups. • Work with internal teams to assist with resolving discrepancies or to address any adverse action claims. • Be extremely detail oriented and observant of any errors or information that looks inaccurate. • Ad-hoc projects to be determined by your Manager.

🎯 Requirements

• At least 2 years’ work experience in an office setting • A customer support, tech support or customer service background • Strong English language skills, both written and spoken • Excellent written and verbal communication skills • Great risk-evaluating and decision-making skills are a must • Excellent research skills are a must (investigative research experience a plus) • Ability to work under deadlines is a must (experience in production environment a plus)

🏖️ Benefits

• Major medical health insurance • Anniversary/end of year bonuses • Paid time off • 100% remote work • Excellent company culture and growth opportunities