Billing Associate – AI Quality

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🕒 March 18

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Logo of Amperos Health

Amperos Health

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $4.2M Seed on 2025-07

Healthcare Insurance • Artificial Intelligence • SaaS

Amperos Health is a healthcare revenue recovery company that uses AI-driven automation and specialist support to manage insurance denials and unpaid claims end-to-end for outpatient practices and RCM teams. They provide full-service collections or targeted automation that integrates with existing practice management systems, applying denial-specific AI playbooks to resubmit claims, file appeals, and escalate complex denials—delivering higher recovery rates and lower cost-to-collect versus traditional vendors.

📋 Description

• Monitor call and payer portal results & AI performance • Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness. • Help establish and refine benchmarks for AI performance. • Flag call and workflow issues that need resolution. • Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer. • Map customer insurance names to the correct payer phone numbers and identifiers. • Identify and surface trends or performance issues related to specific payers. • Run manual calls to insurance companies (claim status, appeals, benefits & eligibility) when needed. • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation. • Provide practical feedback on potential new products and features, including: • Payor portal automation • EOB retrieval • Payment posting • Additional call types (benefits verification & eligibility) • Action agents (appeals, reprocessing, resubmissions) • Share insights from real-world payer interactions to help improve our AI agents.

🎯 Requirements

• 2+ years of experience in RCM billing, AR follow-up, or outbound payer calls. • Strong understanding of AR scenarios and claim lifecycle (claim status checks, basic denials, appeals, and follow-up). • Experience with medical, dental, and DME claims. • Comfortable speaking with insurance representatives and navigating phone trees/IVRs. • Detail-oriented, organized, and reliable in documentation and follow-through. • Ability to work US hours (9am–5pm ET) to collaborate with our team and customers. • Comfortable working in a fast-paced, evolving environment where processes and priorities can change. • Curiosity and willingness to learn more complex AR scenarios over time.

🏖️ Benefits

• Competitive compensation with eligibility for a bonus on anniversary date. • Paid sick days and vacation days. • Top health insurance coverage at no cost to you (no deductible and no copay), with coverage extending to family members. • Meal stipends. • Opportunity to grow with a rapidly scaling company and be an early member of a global billing team, as we expand our billing team in India.

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