Customer Success Manager

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Lead onboarding calls and get new customers live smoothly • Own the end-to-end onboarding process from initial setup to go-live • Proactively check in to drive adoption, AOV lift, and retention • Spot opportunities to expand bundle and upsell strategies, and bring them to merchants • Help configure Amplify in customer Shopify stores and troubleshoot common issues • Implement and customize Amplify using HTML and CSS when needed • Clearly explain how things work to non-technical customers • Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs • Document customer configurations, edge cases, and success playbooks • Ensure customers feel confident, supported, and ready to launch with Amplify

🎯 Requirements

• Excellent written and spoken English with confidence leading customer-facing Zoom calls • 2+ years in customer success, account management, or a similar customer-facing role • Proactive and self-directed: you reach out before you're asked • A track record of driving retention, adoption, or account growth • Strong attention to detail and comfort working in live customer environments • Customer-first mindset with patience and empathy • Ability to manage live meetings and asynchronous work • Reliable internet connection and a quiet remote work environment • Availability aligned with U.S. business hours • Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help • Experience with Shopify, Liquid, or e-commerce storefronts preferred • Previous experience in SaaS or e-commerce is a plus

🏖️ Benefits

• Competitive compensation, with bonuses tied to company performance • Fully remote work with a collaborative and supportive team • Ownership over customer onboarding and go-live success • Hands-on experience with Shopify and a fast-growing SaaS product • Clear processes, training, and room to grow into senior onboarding or solutions roles