Product Owner – Customer Success, Technical Onboarding

🕒 April 16

🇺🇸 United States – Remote

💵 $134.6k - $154k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows • Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding • Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity • Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation • Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications • Align the technology stack with company strategy and long-term business goals • Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates • Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap • Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals • Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements • Write clear and actionable user stories and requirements to support development and delivery • Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls • Support both Agile and waterfall delivery models, ensuring alignment to product and business needs • Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements • Develop and maintain product documentation, training materials, and change management plans • Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades • Establish and report on system performance metrics, including usage, engagement, and effectiveness • Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions • Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs • Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development

🎯 Requirements

• Experience with Salesforce • Experience with Customer Success platforms (preferably Gainsight) • Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field • 5+ years of experience as a Business Analyst or Product Owner • Proven experience working in Agile development environments • Ability to operate effectively across business units in a fast-paced, dynamic environment • Strong written and verbal communication skills across diverse stakeholders (technical and non-technical) • Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills

🏖️ Benefits

• 401(k) plan • Stock options • Competitive health insurance and mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs