Amplify
1001 - 5000 employees
Founded 2000
📚 Education
💰 Series C on 2023-05
Education
Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.
Technical Onboarding Manager
Job not on LinkedIn
🕒 February 6
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Amplify
1001 - 5000 employees
Founded 2000
📚 Education
💰 Series C on 2023-05
Education
Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.
📋 Description
• Lead live onboarding calls with new Amplify customers via Zoom • Own the end-to-end onboarding process from initial setup to go-live • Implement and customize Amplify using HTML and CSS when needed • Work directly in customer Shopify merchants to ensure correct installation and configuration • Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior • Clearly explain technical concepts to non-technical customers • Coordinate with Product and Engineering to resolve bugs or complex issues • Document onboarding steps, customer configurations, and edge cases • Identify recurring onboarding challenges and suggest process or tooling improvements • Ensure customers feel confident, supported, and ready to launch with Amplify
🎯 Requirements
• Excellent written and spoken English with confidence leading customer-facing Zoom calls • 2+ years of hands-on experience with HTML and CSS • JavaScript experience is a strong plus • Experience with Shopify themes, Liquid, or e-commerce storefronts preferred • Strong attention to detail and comfort working in live customer environments • Customer-first mindset with patience and empathy • Strong problem-solving skills and ability to work independently • Ability to manage live meetings and asynchronous technical work • Reliable internet connection and a quiet remote work environment • Availability aligned with US business hours • Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus
🏖️ Benefits
• Competitive compensation as a contractor • Fully remote work with a collaborative and supportive team • Ownership over customer onboarding and go-live success • Hands-on experience with Shopify and a fast-growing SaaS product • Clear processes, training, and room to grow into senior onboarding or solutions roles
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