Senior Customer Success Architect

🔥 31 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Amplitude

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 IPO on 2021-08

SaaS • B2B • Artificial Intelligence

Amplitude is a product analytics and experimentation platform that helps teams build self-improving products. It combines product analytics, marketing analytics, session replay, heatmaps, feature experimentation/management, and data governance with AI-driven agents and insights (e. g. , Global Agent, Agent Analytics, AI Feedback) to surface where users get stuck, recommend next actions, and measure outcomes. Amplitude provides SDKs for multiple platforms, integrations, and enterprise-grade security and privacy; it serves thousands of customers across industries and offers a generous free tier to get started.

📋 Description

• Serve as a trusted technical hands-on operator for customers • Master Amplitude products to provide strategic customer benefit in data audit and taxonomy cleanup • Assist customers in mapping data-flow architecture between Amplitude and upstream sources such as Segment, mParticle, Snowflake, BigQuery, and RudderStack • Create playbooks for integrating Amplitude into additional data flows and business processes • Run deep-dive investigations into data discrepancies and recommend action plans • Audit Amplitude implementations against best practices, including SDK version, instrumentation patterns, property naming, and event-volume efficiency • Produce scored reports with prioritized remediation steps using a repeatable rubric • Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services • Collaborate with Product, Engineering, Platform Support, and Technical Success Manager teams to streamline internal processes and improve customers’ data management experience

🎯 Requirements

• 5+ years in a technical, customer-facing data or analytics role, such as implementation, solutions/sales engineering, analytics engineering, or data consulting • Competence in programming languages and concepts underpinning modern web and mobile development, including SQL, JavaScript, Java, Python, Android, iOS, and RESTful APIs • Working knowledge of CDPs and event pipelines, including Segment, mParticle, and RudderStack • Familiarity with cloud data warehouses, especially Snowflake and BigQuery • Understanding of client-side and server-side SDK instrumentation across web and mobile • Solid grasp of event taxonomy design and data governance principles • Ability to collaborate across time zones with onshore architects and account teams • At least 5 years of customer-facing technical experience • Demonstrated record of successfully engaging with enterprise accounts • Ability to prioritize, project manage, complete customer deliverables on time, and drive outcomes

🏖️ Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually • Flexible time off • Paid holidays • Monthly wellness stipend • Monthly commuter transit/parking stipend • Quarterly learning and development stipend • New hire home office equipment stipend • 12 weeks of Paid Parental Leave • Carrot Fertility Benefits/Adoption/Surrogacy support • Back-up Child Care support • Mental health and wellness benefits, including no-cost access to Modern Health coaching and therapy sessions • Employee Stock Purchase Program (ESPP) • Mentorship programs • Management training • Wellness initiatives • Charitable giving grant • Paid volunteer time off

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