Senior Customer Success Architect

🔥 13 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Amplitude

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Amplitude is a leading analytics and insights platform that provides businesses with a comprehensive understanding of the entire customer journey. With products like Product Analytics, Web Analytics, and Session Replay, Amplitude offers deep behavioral analytics and AI tools to help organizations visualize user sessions, optimize product experiences, and drive business growth. The platform is designed to unify customer data across teams, enabling improved data quality and governance through its Customer Data Platform. Amplitude is particularly focused on facilitating growth, active user engagement, and monetization for a range of industries including financial services, eCommerce, media, and healthcare.

📋 Description

• Serve as a trusted technical hands-on operator for customers • Master Amplitude products to provide strategic customer benefit in data audit and taxonomy cleanup • Assist customers in mapping data-flow architecture between Amplitude and upstream sources such as Segment, mParticle, Snowflake, BigQuery, and RudderStack • Create playbooks for integrating Amplitude into additional data flows and business processes • Run deep-dive investigations into data discrepancies and recommend action plans • Audit Amplitude implementations against best practices, including SDK version, instrumentation patterns, property naming, and event-volume efficiency • Produce scored reports with prioritized remediation steps using a repeatable rubric • Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services • Collaborate with Product, Engineering, Platform Support, and Technical Success Manager teams to streamline internal processes and improve customers’ data management experience

🎯 Requirements

• 5+ years in a technical, customer-facing data or analytics role, such as implementation, solutions/sales engineering, analytics engineering, or data consulting • Competence in programming languages and concepts underpinning modern web and mobile development, including SQL, JavaScript, Java, Python, Android, iOS, and RESTful APIs • Working knowledge of CDPs and event pipelines, including Segment, mParticle, and RudderStack • Familiarity with cloud data warehouses, especially Snowflake and BigQuery • Understanding of client-side and server-side SDK instrumentation across web and mobile • Solid grasp of event taxonomy design and data governance principles • Ability to collaborate across time zones with onshore architects and account teams • At least 5 years of customer-facing technical experience • Demonstrated record of successfully engaging with enterprise accounts • Ability to prioritize, project manage, complete customer deliverables on time, and drive outcomes

🏖️ Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually • Flexible time off • Paid holidays • Monthly wellness stipend • Monthly commuter transit/parking stipend • Quarterly learning and development stipend • New hire home office equipment stipend • 12 weeks of Paid Parental Leave • Carrot Fertility Benefits/Adoption/Surrogacy support • Back-up Child Care support • Mental health and wellness benefits, including no-cost access to Modern Health coaching and therapy sessions • Employee Stock Purchase Program (ESPP) • Mentorship programs • Management training • Wellness initiatives • Charitable giving grant • Paid volunteer time off

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