Solutions Consultant

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September 25

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Amy Cell Talent

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HR Tech • Recruitment • B2B

Amy Cell Talent is a service company specializing in outsourced HR, recruiting, and career coaching tailored for small to mid-sized organizations. Since its founding in 2015, Amy Cell Talent has focused on filling the gaps in HR expertise for companies that cannot afford or do not need a full-time HR employee. They offer a range of services including recruitment, HR advisory, and career coaching, helping organizations build strong, effective teams. The company prides itself on a customized approach, providing affordable and efficient solutions that meet the unique needs of each client.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models; identify pain points and provide insights on industry trends. • Analyze and assess business processes, systems, and workflows; identify gaps and contribute to prioritization of process improvements. • Assist in architecture of tailored solutions and support system integrations involving complex environments and workflows. • Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes. • Communicate ideas and recommendations effectively, present to diverse stakeholders, and build trust through empathy and active listening. • Contribute to development and delivery of high-quality, customer-facing deliverables and presentations. • Participate in solution lifecycle from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution. • Assist in application training, support change management initiatives, and rollout of new processes and tools. • Play multifaceted roles in customer engagements as analyst, consultant, and trainer. • Collaborate with account leaders and sales team to identify and develop new business opportunities and promote company capabilities.

🎯 Requirements

• Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience. • Good analytical abilities and strategic thinking. • Good communication skills in written and spoken English. • Authorization to work in the U.S. • Ability to work in a remote environment and travel to company and customer sites from time to time. • Familiarity with Atlassian products (Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, Access). • Experience or understanding of Agile concepts and frameworks (Scrum, Kanban, SAFe, DevOps, ITSM). • Knowledge of project management concepts and tools (planning, estimation, risk and issue management, stakeholder communications). • Ability to manipulate and transform data with scripting tools or business tools such as Excel. • Willingness to learn and improve continuously. • Proven ability to deliver high-quality work and delight customers. • Ability to work collaboratively within diverse teams.