SW Technical Support Representative

Job not on LinkedIn

November 22

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $56.2k - $58.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Anatomage Inc.

WebsiteLinkedInAll Job Openings

Biotechnology • Education • Healthcare Insurance

Anatomage Inc. is a leading company specializing in advanced 3D medical visualization technology, particularly focusing on digitizing real human bodies into interactive, fully functional digital models known as Anatomage Bodies. These models, built on real cadaveric slices, provide an unprecedented level of detail for medical accuracy in human anatomy and physiology, simulating realistic motions of bodily tissues during physiological processes. Anatomage's solutions are utilized by over 4,000 healthcare and educational institutions globally, enhancing medical education and research through products like the Anatomage Table, Anatomage Lessons, and Anatomage Tablets. The company's technology supports medical schools, simulation centers, and healthcare programs from K-12 to undergraduate levels, offering robust tools for surgical training, classroom learning, and patient communication. Anatomage continuously innovates to meet industry needs, hosting educational events like webinars and tournaments to foster learning and collaboration.

51 - 200 employees

Founded 2004

🧬 Biotechnology

📚 Education

⚕️ Healthcare Insurance

📋 Description

• Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution • Follow up with customers within a timely manner to ensure accurate resolution for their technical issues • Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool • Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users. • Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual. • Take ownership of issues and show professionalism and control • Provide an extraordinary customer service experience • Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or trade shows) and through content creation. • Maintain and support our Knowledge Bases, both external and internal

🎯 Requirements

• Associates Degree (2-year colleges), or Bachelor’s degree (4-year universities) • 2+ years of experience in technical support or a related field • Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization • Strong understanding of operating systems (Windows, macOS, Linux) and common software applications. • Able to quickly learn new systems, processes, and procedures, and grasp technical concepts • Must have a passion for learning and demonstrable intellectual curiosity • Able to manage competing demands, multiple priorities, while remaining adaptable and flexible • Strong Communication & Interpersonal Skills • Leadership & Initiative • Collaboration & Teamwork • Analytical & Problem-Solving Proficiency • Integrity & Enthusiastic Attitude • Professional Demeanor

🏖️ Benefits

• Health, Dental, and Vision care for you and your family • 401K savings plan with employer matching • Generous PTO leave and paid holidays • Casual work culture • Gym Stipend • Employee Assistance Plan • Team bonding activities and more!