CX Associate – Mandarin, English

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🔥 0 minutes ago

🌐 Hong Kong, Singapore, +2 more countries – Remote

🇭🇰 Hong Kong – Remote 🇸🇬 Singapore – Remote 🇹🇼 Taiwan – Remote 🇵🇭 Philippines – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Help lead a customer support and operations team and develop operational strategies for telecom customers • Handle Mandarin- and English-language escalated customer support inquiries and oversee resolution • Maintain high service standards with partners • Enhance an internal operations dashboard to streamline workflows and improve team visibility • Collaborate with the U.S.-based VP of Customer Support, engineers, and CX teammates • Draft and refine SOPs for clarity, efficiency, and compliance • Manage and optimize ZoHo, Intercom CX, and Google Sheets

🎯 Requirements

• Proven experience in operations management, preferably in the telecom sector • Strong familiarity with customer support operations and leading customer support teams • English proficiency at least C2 level, with excellent written and verbal communication skills • Mandarin proficiency at least C1 level, with strong written and verbal communication skills • Ability to lead, problem-solve, and think analytically • 2–6 years of leadership experience in operations and customer support, ideally with U.S. or Chinese telecom client accounts • Bachelor Degree or higher • Familiarity with ZoHo, Intercom CX, and Google Sheets preferred • Team Lead experience in telecommunications or IT services preferred • Experience resolving telecom customer port-in issues preferred

🏖️ Benefits

• Competitive compensation • Regular payday in USD, twice per month • Work remotely, forever / work from home • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive professional network for learning, growth, and connection • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Raises, promotions, and scope increases • Technology package