CX Associate, Mandarin / English

Job not on LinkedIn

🕒 August 7

🌐 Taiwan, Hong Kong, +1 more countries – Remote

🇹🇼 Taiwan – Remote 🇭🇰 Hong Kong – Remote 🇸🇬 Singapore – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Join a concierge customer support and operations team, ensuring efficient process management and development of operational strategies to service TeleCom customers. • Act as the point of contact for Mandarin- and English-language escalated customer support inquiries. • Oversee resolution of escalated inquiries and maintain high service standards with partners. • Enhance an internal operations dashboard to streamline workflows and improve visibility across teams. • Collaborate with the U.S.-based VP of Customer Support, engineers, and other CX teammates to align operational activities with business objectives. • Help refine SOPs to ensure clarity, efficiency, and compliance across operational procedures. • Help refine use of operational systems such as ZoHo, Intercom CX, and Google Sheets.

🎯 Requirements

• Strong familiarity with customer support and operations, preferably in the telecom sector. • Proficiency in English (at least C1 level), with excellent written and verbal communication skills. • Proficiency in Mandarin (at least C1 level), with excellent written and verbal communication skills. • Demonstrated ability to lead, problem-solve, and think analytically. • A solid track record of 2-6 years in a leadership position for operations and customer support (ideally with U.S. or Chinese TeleCom client accounts). • Bachelor Degree or higher. • Familiarity with systems like ZoHo, Intercom CX, and Google Sheets is a bonus. • Team Lead experience in the Telecommunications or IT Services space is a bonus. • Experience resolving port-in issues with telecom customers is a bonus.

🏖️ Benefits

• Competitive Compensation • Regular Payday in USD – Twice per month, we send USD right to your bank account. • Company-Provided Laptop • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. • Milestone Gifts & Birthday Treats • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. • Global Networking - Work with top international teams across 12 countries around the world. • Mentorship, Advocacy and Support • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.