Client Operations, Collateral Management

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September 24

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Anchorage Digital

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Finance • Crypto • SaaS

Anchorage Digital is a leading platform offering institutional access to digital assets with comprehensive services including custody, staking, trading, and settlement. It is home to Anchorage Digital Bank, the only federally chartered crypto bank, providing a secured, regulated environment for institutions to participate in crypto markets. With its advanced security architecture, Anchorage Digital supports a wide range of digital assets, allowing wealth managers, institutional investors, and financial firms to manage their digital asset portfolios with confidence. Located in various regions including Singapore, Anchorage Digital continues to expand its services and support to enhance its clients’ participation in the digital asset ecosystem.

201 - 500 employees

Founded 2017

💸 Finance

₿ Crypto

☁️ SaaS

💰 $350M Series D on 2021-12

📋 Description

• Contribute towards operational KPIs and ensuring high standards of performance and accuracy. • Maintain the day-to-day operations of the Atlas Collateral Management platform, including monitoring collateral packages, managing configurations, and utilizing internal tools (Retool, APIs) for booking operations. • Manage the timely and accurate issuance of margin calls, warnings, and other threshold-based notifications according to predefined rules and client agreements. • Own and execute the collateral liquidation process in strict accordance with established protocols and client agreements, coordinating closely with the Anchorage Digital Trading desk. • Serve as an operational point of contact for institutional clients using the Atlas Collateral Management service, handling inquiries, reporting requests, and operational communications. • Collaborate with the Sales and Client Experience teams to onboard new clients, explain operational workflows, and act as a subject matter expert on the product's capabilities. • Partner with Product Management and Engineering teams to provide operational insights, feedback on system performance, define requirements for new features/enhancements, and assist in testing. • Develop, implement, and continuously improve operational procedures, controls, and runbooks to enhance efficiency, mitigate risk, and ensure scalability. • Perform day-to-day collateral monitoring, margin management, and client interactions, acting as a vital link between technology, clients, and risk management functions.

🎯 Requirements

• 5+ years of experience in financial markets operations, with direct experience on a trading desk (buy-side or sell-side) or in a closely related trading support function. • Strong preference for direct experience in collateral management, margin operations, securities lending operations, repo operations, or similar secured financing operational roles within either traditional finance or the digital asset industry. • Deep understanding of risk management principles, particularly counterparty risk, market risk, and operational risk in the context of collateralized transactions. • Demonstrated ability to operate effectively under pressure and manage time-sensitive, critical processes like margin calls and liquidations with precision. • Excellent client-facing communication and interpersonal skills, with experience managing institutional client relationships. • Experience working with operational platforms, internal tools (e.g., Retool), and an aptitude for learning new systems quickly. • Strong analytical and problem-solving skills with meticulous attention to detail. • Familiarity with the digital asset ecosystem and cryptocurrency markets. • Although not a requirement, bonus points if: experience managing operations for a crypto collateral management or lending platform, experience building operational processes/controls/teams, basic coding skills (e.g., Python, SQL), familiarity with legal documentation (ISDA/CSA, GMRA, GMSLA), experience working with product managers and engineers on system requirements and UAT testing.