Client Operations – Fiat, Wire/ACH Operations

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September 15

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Anchorage Digital

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Finance • Crypto • SaaS

Anchorage Digital is a leading platform offering institutional access to digital assets with comprehensive services including custody, staking, trading, and settlement. It is home to Anchorage Digital Bank, the only federally chartered crypto bank, providing a secured, regulated environment for institutions to participate in crypto markets. With its advanced security architecture, Anchorage Digital supports a wide range of digital assets, allowing wealth managers, institutional investors, and financial firms to manage their digital asset portfolios with confidence. Located in various regions including Singapore, Anchorage Digital continues to expand its services and support to enhance its clients’ participation in the digital asset ecosystem.

201 - 500 employees

Founded 2017

💸 Finance

₿ Crypto

☁️ SaaS

💰 $350M Series D on 2021-12

📋 Description

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals. • Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via wire and ACH. • Perform timely and accurate reconciliation of cash accounts. • Investigate and resolve operational inquiries and issues related to cash transactions. • Ensure all processes adhere to established procedures and internal controls. • Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules. • Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests. • Review client transactions in a timely and accurate manner and ensure an excellent operational experience. • Become intimately familiar with client operations and their use of the Anchorage platform; contribute to developing and refining processes and procedures.

🎯 Requirements

• You have 2-4 years of experience in banking operations, with a focus on wire processing (Domestic/International). • Knowledge of payment systems • Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions. • Understanding of financial regulations, specifically Reg E and Dodd-Frank rules. • Strong attention to detail and a commitment to accuracy. • The ability to meet established deadlines and work effectively both independently and as part of a team. • A proactive and enthusiastic attitude with a desire to learn about the digital asset industry. • You have experience supporting institutional client operations in financial services, or another heavily regulated industry. • You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. • Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering ("AML") requirements • Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies. • Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. • Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing Wire/ACH operations accurately and in a timely manner. • Bonus - Working knowledge of SWIFT • Bonus - NACHA certifications • Bonus - Wire Callbacks • Bonus - You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)