Customer Success Manager

November 20

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Anecdotes

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Compliance • Security • SaaS

Anecdotes is a company that specializes in providing an all-in-one workspace designed for risk and compliance professionals. It leverages innovative data modeling to enable continuous compliance by integrating with various data sets. Anecdotes offers a Compliance OS, which includes features like an interactive audit analysis engine and API frameworks. The company's platform is particularly geared towards Governance, Risk, and Compliance (GRC) operations, helping organizations automate, manage, and mature their compliance programs. Anecdotes also focuses on maintaining data privacy and security compliance for its clients, making it a critical tool for security governance and compliance transformation.

51 - 200 employees

📋 Compliance

🔐 Security

☁️ SaaS

💰 $25M Series B on 2024-01

📋 Description

• Serve as the primary liaison between anecdotes and our customers, ensuring seamless communication, coordination, and partnership across all interactions. • Act as a trusted advisor to customers as they modernize and scale their GRC programs using the anecdotes platform, providing best practices, industry insights, and strategic guidance. • Develop a deep understanding of each customer’s goals, workflows, compliance requirements, and product configuration to continually deliver measurable value and drive ongoing engagement. • Monitor customer health, product usage, and sentiment to detect risks early, drive proactive engagement, and improve satisfaction and retention. • Lead Executive Business Reviews (EBRs/QBRs) that highlight ROI, adoption trends, maturity progress, and alignment on forward-looking strategies. • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs, quickly resolve challenges, and provide feedback that informs product roadmaps and customer-centric improvements. • Manage value realization and lead the process for renewals and expansions, ensuring alignment on outcomes while driving successful negotiations that support long-term partnership growth. • Maintain accurate documentation, account plans, customer insights, and health indicators across internal systems (CRM and CS platform) to support effective account management.

🎯 Requirements

• 3+ years in Customer Success or Account Management in a SaaS or technical product environment. • Proven ability to manage customer relationships simultaneously, with strong retention results of enterprise customers. • Demonstrated technical aptitude and are comfortable navigating data-driven platforms, integrations, and workflow logic. • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes. • Excellent communication and presentation skills; can influence both technical users and executive stakeholders. • Analytical and problem-solving mindset; able to turn data into insight and action. • Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales).

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options