ANNA (Allied Network for Neurodevelopmental Advancement)
51 - 200 employees
⚕️ Healthcare Insurance
📚 Education
🌍 Social Impact
Healthcare Insurance • Education • Social Impact
ANNA (Allied Network for Neurodevelopmental Advancement) is a provider of naturalistic ABA (Applied Behavior Analysis) services aimed at supporting autistic children and their families. They offer a range of services including developmental evaluations, parent coaching, and after-school social groups, all focused on enhancing the growth, independence, and joy of children with neurodevelopmental differences. ANNA is committed to using evidence-based interventions and works with families to navigate insurance coverage, ensuring access to necessary care.
Senior Salesforce Administrator
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ANNA (Allied Network for Neurodevelopmental Advancement)
51 - 200 employees
⚕️ Healthcare Insurance
📚 Education
🌍 Social Impact
Healthcare Insurance • Education • Social Impact
ANNA (Allied Network for Neurodevelopmental Advancement) is a provider of naturalistic ABA (Applied Behavior Analysis) services aimed at supporting autistic children and their families. They offer a range of services including developmental evaluations, parent coaching, and after-school social groups, all focused on enhancing the growth, independence, and joy of children with neurodevelopmental differences. ANNA is committed to using evidence-based interventions and works with families to navigate insurance coverage, ensuring access to necessary care.
📋 Description
• Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints • Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary's data model • Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components • Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments • Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows) • Replace legacy workflow/process builder logic with optimized Flow-based automation • Implement robust error handling, logging, and guardrails to prevent data corruption • Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration • Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability • Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy • Manage data imports, exports, and transformations using tools such as Data Loader and Workbench, accounting for PHI sensitivity • Lead deduplication strategies and data quality monitoring • Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security • Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceability) • Partner with leadership to support audits, internal controls, and compliance reviews • Manage login security, MFA enforcement, session settings, and connected app access • Support and monitor integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools) • Troubleshoot integration failures using logs, debug tools, and data inspection • Coordinate with vendors and internal engineers on API-based workflows and data syncs • Build and maintain advanced reports and dashboards for operational, clinical, and leadership use • Ensure reporting accuracy given Lumary's managed objects and relationships • Partner with stakeholders to translate business questions into reliable Salesforce analytics • Act as a technical advisor to operations, clinical teams, and leadership • Translate complex requirements into scalable Salesforce solutions • Create clear documentation for system behavior, data definitions, and admin processes • Provide tier-2/3 support for escalated Salesforce issues • Partner with internal technology teams on AI-driven capabilities — surfacing Salesforce/Lumary data to agentic workflows and identifying where AI reduces admin toil
🎯 Requirements
• 4+ years of hands-on Salesforce Administration experience in complex orgs • Demonstrated ability to work US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts) for contracted coverage windows • Deep expertise in Salesforce Flow (advanced), permission models & security architecture, data modeling and schema design, and change management across sandboxes • Experience working with Salesforce managed packages, ideally OEM products • Salesforce Administrator Certification required; Advanced Admin or Platform App Builder strongly preferred • Strong debugging and root-cause analysis skills • Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations) • Demonstrated AI fluency — comfort using Claude or similar tools daily for debugging, documentation, and workflow design • Excellent written documentation and communication skills; ability to operate independently and make sound technical decisions.
🏖️ Benefits
• Guaranteed Retainer: 80 hours per month minimum, billed monthly whether fully utilized or not • Overage: Additional hours billed at the same rate; pre-approval required above 100 hours/month • Independent contractor — remote, with core availability during US Eastern hours
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