Technical Account Manager, SIEM / Security Analytics

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Anomali

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $40M Series D on 2018-01

Cybersecurity • Artificial Intelligence • SaaS

Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions.

📋 Description

• Serve as an Anomali Platform power user; help our customers achieve success with the technology • Build strong customer relationships, especially with key customer stakeholders • Address customer’s technical requests; proactively identify and resolve issues • Provide advice, guidance, and technical know-how to ensure successful usage and adoption • Manage customer expectations while holding them accountable • Be your customer’s advocate and internal champion • Promote advocacy • Track key account metrics; communicate progress to internal and external stakeholders • Engage with the Onboarding Engineers to ensure a smooth transition • Engage with Technical Support to ensure speedy resolution of customer issues • Engage with Engineering to resolve customer reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree. • Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: • o SOAR • o SIEM • o Firewalls • o EDR / XDR • o Security Controls & Logs • Significant experience working in enterprise accounts, SecOps, and Threat Intel • Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) • Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.) • Experience in managing multiple stakeholders and projects as a lead and team player • Customer-first attitude; a listener who is customer-oriented and attentive to their needs • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues • Works well under pressure with a high tempo of operations • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences • Experience in using Gainsight, SalesForce, and JIRA • Willing to travel up to 25% of the time. • Located in and authorized to work in Saudi Arabia.

🏖️ Benefits

• Equal opportunity for employment and advancement • Special assistance or accommodation available