Customer Support Associate

July 4

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Logo of Anomaly Squared

Anomaly Squared

B2B • Customer Contact Center Services • Sales

Anomaly Squared is an innovative leader in the Customer Contact Center Services Industry, dedicated to helping businesses thrive through comprehensive outsourcing solutions. Headquartered in Greensboro, NC, they specialize in lead qualification, sales lead management, and pre-screening services, employing hundreds of representatives both on-site and remotely. Anomaly Squared aims to enhance customer interactions with services like inbound and outbound calling, ensuring timely contact with potential leads and facilitating patient recruitment for clinical trials.

201 - 500 employees

Founded 2011

🤝 B2B

📋 Description

• Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. • We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

🎯 Requirements

• High School Diploma or GED is required • Great Verbal and Written Communication Skills • Working Knowledge of Windows Based Operating Systems including Google Chrome • Can Demonstrate Product Knowledge once Nesting Period is Complete • Ability to Adapt in a Fast-Changing Environment • Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more. • Webcam • High speed internet access with download speed of at least 100 and upload speed of at least 10. • Must have a desk/workstation in a quiet workspace • Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

🏖️ Benefits

• Remote work. • Remote training. • Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected. • 401(k) after 90-day probationary period if elected. • PTO after 6 months of employment.

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