Customer Support – Help Desk

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Anota AI

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AI • eCommerce • B2B

Anota AI is a comprehensive delivery automation platform designed to enhance restaurant service efficiency in Brazil. It provides various features including a virtual attendant, automated payment processing via Pix, digital menus, and an order management system that streamlines the order process. Anota AI integrates seamlessly with existing logistics and management systems, helping delivery businesses improve response time and increase revenue, evidenced by significant sales growth reported by its clients.

51 - 200 employees

Founded 2018

🛍️ eCommerce

🤝 B2B

📋 Description

• Provide support to customers via remote access tools and online chat; • Assist customers, whether beginners or experienced users, with using the platform; • Participate in regular meetings with the Customer Success team to assess process improvements; • Identify issues faced by customers and provide effective solutions; • Build lasting, valuable relationships with customers; • Produce detailed reports on identified issues and implemented solutions.

🎯 Requirements

• Experience in Help Desk or technical support; • Availability to work a 5x2 schedule, either 1:00 PM–10:00 PM or 3:00 PM–12:00 AM (including availability for weekends); • Intermediate knowledge of Microsoft Office tools; • Willingness to learn; • Ability to create and organize reports; • Strong interpersonal skills and effective communication; • Comfortable using the internet and web-based tools; • Positive attitude and ability to work well in a team.

🏖️ Benefits

• 100% Remote Position: work from anywhere with full flexibility. • CLT Employment (Brazilian formal employment contract): job security and stability. • Home Office Allowance: to ensure comfort and productivity. • Meal Voucher (no payroll deduction): for convenient meals. • iFood Club: discounts on orders placed through the iFood app. • Culture Allowance: to explore cultural experiences. • Bradesco Health Plan (30% co-payment upon use) + Pipo Saúde: health coverage for you and your family. • Starbem Platform: support for your emotional well-being. • Birthday Day Off: guaranteed time off to celebrate your birthday. • Childcare Assistance + Anota Baby Kit: support for your family while you grow with us. • Gympass: access to gyms and wellness activities to care for your body and mind. • Access to Alura: free access to high-quality courses for professional development. • Profit Sharing (PLR): financial recognition for your contribution. • Itaú Payroll-Deductible Loan: convenient financing options to help manage your finances. • Extended Maternity and Paternity Leave: more time for special moments. • Life Insurance: additional protection for you and your family. • Financial Assistance for Children with Disabilities: support for those who need it most. • Relaxed and Collaborative Environment: be yourself while making a difference. • Equipment Provided: everything you need to perform your duties with excellence.