L2 Systems & Server Engineer

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Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Provide Level 2 support for Windows Server infrastructure across multiple customer environments. • Troubleshoot and resolve escalated incidents from Level 1 engineers within SLA. • Administer and support Windows Server, Active Directory, DNS, DHCP, DFS, Group Policy, and NTFS permissions. • Create, modify, and manage user accounts, security groups, shared folders, and file permissions. • Monitor server health, storage utilization, system performance, and critical infrastructure alerts. • Perform routine server maintenance, patching, firmware updates, and scheduled health checks. • Support VMware and Hyper-V environments by provisioning and administering virtual machines. • Assist with backup monitoring, troubleshooting, restore requests, and disaster recovery testing. • Support Microsoft 365 administration including Exchange Online, Entra ID (Azure AD), licensing, and mailbox administration. • Assist with Azure virtual machines, storage, networking, and monitoring. • Document troubleshooting procedures and root cause analysis. • Participate in on-call rotations and after-hours maintenance when required. • Escalate complex issues to Level 3 engineers with complete technical documentation. • Follow ITIL Incident, Change, Problem, and Request Management processes. • Execute additional tasks assigned by leadership.

🎯 Requirements

• 3–5 years supporting Windows Server environments • 2-3 years of Electronic Medical Record Support (EMR) • Strong background with ticketing systems and tracking work • 2+ years in a customer facing role, MSP preferred • Strong knowledge of Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, Group Policy, and NTFS permissions. • Experience administering Microsoft 365 and Exchange Online. • Working knowledge of Microsoft Entra ID (Azure AD). • Experience supporting VMware vSphere and/or Microsoft Hyper-V. • Knowledge of backup solutions such as Veeam, Datto, or Acronis. • Understanding of SAN/NAS storage, RAID, and iSCSI. • Basic networking knowledge including TCP/IP, VLANs, VPNs, routing, switching, and firewalls. • Experience with MSP environments and RMM tools such as ConnectWise RMM. • Basic PowerShell scripting and strong troubleshooting skills.

🏖️ Benefits

• Comprehensive Health Insurance policy • Employee Wellness Program with focus on mental health • Robust reward and recognition programs • Company incentive programs offered • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off • Ample growth and learning opportunities • Remote work opportunities • Focus on work/life balance • Immigration Program supporting immigration to Canada for eligible employees