Medical Support Assistant – Medical Receptionist

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🐻 Alaska, Idaho, +2 more states – Remote

🐻 Alaska – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Ansible Government Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🔐 Security

Government • Healthcare • Security

Ansible Government Solutions is a Service-Disabled Veteran-Owned Small Business that provides a wide range of services to Federal customers in the arenas of national security, healthcare, and government operations. Ansible focuses on solving complex challenges by employing dedicated staff to ensure successful outcomes for their clients. They offer expertise in program support, healthcare services, and information technology and security, aiming to optimize government missions and organizational performance. With a commitment to innovation and collaboration, Ansible serves as a trusted partner for U. S. civilian and defense agencies worldwide.

📋 Description

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling • Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry) • Answer phones professionally, screen calls, and route or resolve inquiries appropriately • Verify patient identity using two VA‑approved identifiers • Update and validate demographic and insurance information during patient interactions • Explain VA insurance collection requirements to Veterans and families • Enter and maintain accurate documentation in CPRS / EHRM • Collaborate with VA clinical staff and interdisciplinary care teams • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed • Escalate scheduling or access issues to VA supervisors per SOP • Maintain high customer service standards when interacting with Veterans, families, and staff • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service • Participate in required meetings, huddles, reporting, and quality improvement activities • Complete related administrative duties as assigned to support daily operations

🎯 Requirements

• High School diploma or GED equivalent • Proficiency in written and spoken English • Minimum typing speed of 50 words per minute • Basic computer proficiency, including Microsoft Office applications. • Basic knowledge of medical terminology. • Minimum 6 months of customer service experience. • Ability to work remotely and independently in a professional setting. • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential. • No physical or health restrictions that would interfere with job performance. • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment. • U.S. citizenship required. • Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift. • Lift up to 50 lbs from floor to waist. • Lift up to 20 lbs. • Carry up to 40 lbs a reasonable distance. • Push/pull with 30 lbs of force.

🏖️ Benefits

• Equal opportunity in employment • Reasonable accommodation for individuals with disabilities