AnswerLab
201 - 500 employees
💼 Consulting
📣 Marketing
☁️ SaaS
💰 Private Equity Round on 2022-09
Consulting • Marketing • SaaS
AnswerLab is a company that specializes in user experience research and consulting. They work with future-forward brands to uncover actionable product insights at scale, helping clients to improve customer experience and grow their businesses. AnswerLab provides insights that fuel business growth by helping brands unlock new product experiences, increase brand loyalty, and expand into new markets. They have expertise in a wide range of emerging technologies, such as AI, AR/VR, and voice, and offer DEI research and accessibility testing to ensure products are inclusive. AnswerLab works with top companies like Google and LinkedIn to deliver quality insights and improve product features and user experience.
UX Researcher
🔥 5 minutes ago
🗣️🇯🇵 Japanese Required
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AnswerLab
201 - 500 employees
💼 Consulting
📣 Marketing
☁️ SaaS
💰 Private Equity Round on 2022-09
Consulting • Marketing • SaaS
AnswerLab is a company that specializes in user experience research and consulting. They work with future-forward brands to uncover actionable product insights at scale, helping clients to improve customer experience and grow their businesses. AnswerLab provides insights that fuel business growth by helping brands unlock new product experiences, increase brand loyalty, and expand into new markets. They have expertise in a wide range of emerging technologies, such as AI, AR/VR, and voice, and offer DEI research and accessibility testing to ensure products are inclusive. AnswerLab works with top companies like Google and LinkedIn to deliver quality insights and improve product features and user experience.
📋 Description
• Lead Rapid Research studies end-to-end, delivering insights within 1–2 weeks or an accelerated 1-week sprint • Consult on research methodology and scope and develop kickoff documents and moderator guides • Moderate remote and in-person interviews, unmoderated studies, and heuristic evaluations • Conduct literature reviews and competitive analyses • Deliver end-of-day session summaries and lead stakeholder alignment on key takeaways • Analyze findings and develop final reports with actionable recommendations • Present findings in stakeholder readouts • Build trusted stakeholder relationships and provide consultative guidance • Coordinate with recruiting teams on participant screening and scheduling • Support Japanese-language studies and localization needs as the Japan/APAC regional point of contact • Manage multiple concurrent studies across preparation, fielding, and reporting • Improve internal research processes and best practices • Develop research and consultative skills and contribute to the knowledge library and internal training • Contribute to Custom Research projects such as focus groups, diary studies, benchmarking, surveys, card sorting, contextual inquiry, and Critical User Journey audits
🎯 Requirements
• 4+ years of hands-on experience conducting qualitative UX or market research, including leading studies end-to-end • Native/fluent fluency in Japanese • Business-level fluency in English, with ability to moderate sessions and write deliverables in both languages • Experience partnering with clients/stakeholders in a consulting or agency environment, or equivalent research background • Ability to work independently, manage competing priorities across concurrent studies, and meet fast-moving deadlines • Skill in in-depth interviews, unmoderated studies, heuristic evaluation, literature review, and competitive analysis • Strong presentation skills, including building decks and presenting results and recommendations to senior stakeholders • Excellent organization, attention to detail, accuracy, completeness, and time management • Excellent written and verbal communication skills and strong interpersonal abilities • Comfort using online/remote research tools such as Google Meet, Zoom, dscout, and GSuite • Responsive, service-oriented, and client-focused approach • Curiosity, enthusiasm, adaptability, and ability to thrive in a fast-paced problem-solving environment • Self-motivated quick learner who thrives with minimal supervision • Collaborative team orientation with ownership and follow-through • Commitment to inclusive, empathetic collaboration • Willingness to collaborate across APAC, EMEA, and US time zones, with occasional schedule flexibility and extended hours • Ability to work at a computer for extended periods • Must be located in Japan • Must have current work authorization in Japan; AnswerLab cannot sponsor visas • No staffing or recruiting agencies
🏖️ Benefits
• Home-based/remote work • Up to 15% travel, including occasional in-person sessions at regional lab spaces • Opportunity to contribute to longer-form Custom Research projects • Contribution to internal training initiatives and AnswerLab's knowledge library
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