Senior Technical Account Manager – EMEA

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Antavo Loyalty Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🛒 Retail

💰 Series A on 2022-11

SaaS • eCommerce • Retail

Antavo Loyalty Cloud is a company that specializes in providing innovative, AI-powered loyalty program technology solutions. Their platform supports a wide range of loyalty program types, including tiered, gamified, and influencer referral programs, designed to optimize customer engagement and improve key performance indicators (KPIs) for businesses. Antavo’s solutions are API-centric, enabling seamless integration with existing customer relationship management (CRM), marketing automation, and e-commerce platforms. This technology is particularly beneficial for retail, eCommerce, financial services, and fashion industries, among others. Antavo is dedicated to continuous innovation, reinvesting a significant portion of their revenue into platform development. They offer resources such as ebooks, a loyalty blog, and other educational tools, positioning themselves as leaders in the loyalty technology industry.

📋 Description

• Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership, Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant. • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities. • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy. • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance. • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through • Support customers through platform changes, upgrades, new feature adoption, and release-related questions • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required • Help customers increase their self-service usage of the Antavo platform and Backoffice • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge

🎯 Requirements

• Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers. • Strong ability to balance technical depth with strategic customer engagement and executive communication. • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments. • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution. • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar • Strong experience working with technical SaaS products and live customer environments • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust • Ability to explain technical topics clearly to both technical and non-technical audiences • Strong problem-solving skills with a structured, analytical, and pragmatic mindset • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities • Strong ownership and task prioritisation skills across multiple strategic customers • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams • Familiarity with issue and project-tracking tools such as Jira • Understanding of software development processes, release cycles, incident handling, and escalation management • Calm and confident approach in escalated, ambiguous, or high-impact customer situations • Comfortable working in a remote, international SaaS environment • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations. • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions.

🏖️ Benefits

• AntavoCare health insurance benefit • The opportunity to quickly advance in your career • International vibe: our working language is English , and we have 100 colleagues from 8 different nationalities • A dynamic, no corporate-BS environment to learn, grow, and really make an impact • You will have a strong team around you to support you in reaching your goals