Customer Success Manager

🕒 April 21

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Anteriad

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

B2B • Marketing • Data Services

Anteriad is a company specializing in B2B data solutions and marketing services. They offer a wide range of services to enhance marketing strategies, including Audience Identification and Activation, Demand Generation, BDR and SDR-as-a-Service, and Analytics and Intelligence. The Anteriad Marketing Cloud provides a platform for programmatic advertising and content syndication, helping companies optimize their multi-channel marketing efforts. Certified as a top data provider, Anteriad's data solutions aim to drive customer acquisition, improve ROI, and support AI-powered marketing strategies. They are recognized for high data quality and transparency, catering to global clients who seek to enhance their marketing effectiveness with data-driven insights and strategies.

📋 Description

• Reporting to the Senior Director, Customer Success, you will be involved in all aspects of the internal/client support function for Anteriad. • Internal and external client-facing resource available for Q and A on all details related to accounts. • The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team. • Work in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights. • Identify and escalate situations requiring urgent attention. • Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign. • Collaborate with sales to develop strategies to help customers see greater success with Anteriad and grow their investments. • Expert utilization and understanding of Salesforce and Qlik, as well as proprietary platforms to execute daily work. • Be responsible for all products sold within their team for both non enterprise and enterprise customers. • Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter. • Execute and present a wide range of reports including check-ins, campaign summaries, and QBRs. • Assist Customer Success, Sales, Marketing, Operations, and Anteriad Management teams in any support and projects as needed. • Utilize SFDC cases to track campaign status and offer pre-sales support activities.

🎯 Requirements

• Seasoned professional experience with 2+ years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment. • Hands on experience with database products and services are essential. • You must be an exceptional communicator with strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. • Independence: Must have the ability to work on your own without constant direction or supervision. • Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort. • Motivated: Not satisfied with operating at the status quo, you will continuously seek ways to improve their internal and external contributions to the team. • Must have strong oral and written communication and be able to articulate in a courteous manner. • Adaptability: Must be able to learn quickly and adapt to changing landscapes. • Possess strong problem analysis and problem-solving competencies. • Ability to interact well with team members. • You can quickly learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

🏖️ Benefits

• Flexible PTO & Company Holidays • Flexible Schedule • Continuous Professional Training and Development • Mix Of Collaborative & Independent Work • Community Outreach Opportunities via Anteriad Cares • Professional Global Mentoring Program - Career Guidance From Leadership • Great Benefits For You And Your Family